Shipping policy

Shipping Policy – LuminouSeoul

At LuminouSeoul, we are committed to delivering your products in a timely and efficient manner. Please review our shipping policy below:

Processing Time

All orders are processed within 2–5 business days after payment is confirmed.

Orders are not processed, shipped, or delivered on weekends or holidays.

Shipping Time

Delivery typically takes 10–20 business days, depending on your location and local customs processing.

Once your order is shipped, you will receive a shipping confirmation email with tracking details (if available).

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and order weight.

We occasionally offer free shipping promotions, which will be clearly stated on our website or during checkout.

International Shipping

We ship to most countries worldwide.

International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.

Delays

While we do our best to ensure timely deliveries, delays may occur due to factors beyond our control (e.g., customs processing, weather events, or carrier delays).

Order Tracking

Tracking details will be provided where available. Please allow 3–7 days for tracking information to update after shipment.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the carrier to resolve the issue as quickly as possible.